Shenyang has built a benchmark city for business environment, the "one-stop government services" have reached the national first-class level, and the reform of "only submitting materials once" is a nationwide demonstration and promotion... Shenyang Business Environment Construction Bureau earnestly implements the requirements of "New Breakthrough in Revitalization, I want to be a Pioneer" Special Action Mobilization and Deployment Conference, promotes new breakthroughs in the construction of the city's business environment with higher standards, greater strength and more practical measures, enables high-quality development with high-level system innovation, and contributes business strength to Shenyang's "Liaoshen Campaign" to win the revitalization of Northeast China and Liaoning in the new era.
Institutional innovation and digital empowerment
Leading the upgrading of business environment construction
In 2023, Shenyang will aim at the national best practice standards to strengthen the system supply, promote the reform of business environment version 6.0, and launch 50 items in batches such as real estate registration "tax payment at one time and automatic backstage accounting", water, electricity and gas access "joint application and approval", etc. The above system innovation initiatives covering 18 index areas, and strive to build a more efficient enterprise whole life cycle service system. Shenyang optimizes the business environment with digital empowerment, builds Shenyang Digital Intelligence Business Integrated Service Platform, realizes online supervision of reform tasks, dynamic analysis of indicator status, real-time monitoring of enterprise satisfaction, objectively and accurately presents the whole picture of the city's business environment construction dynamically, creates a national digital business construction Shenyang sample. It provides strong support for accurately promoting the deepening reform of our city's business environment and ranking among the top 15 in the evaluation of national benchmark city for business environment.
Achieving the breakthrough in scene service
Continuing to enrich the "intelligent handling" and other characteristic services
Shenyang continues to deepen the reform of "only submitting materials once", and comprehensively improves the service efficiency of "one-stop government services". Shenyang will focus on making new breakthroughs in scene services, and raise the level of "effective, easy to use, and desirable" government services. Centering on the two whole life cycles of enterprises and individuals, Shenyang will focus on social concerns and the characteristics of the season, and launch hot service items month by month to better meet the personalized and intelligent needs of enterprises and the masses. Shenyang will continue to enrich the "intelligent handling", "zero materials" and other featured services, and then launch 30 cross-department "one thing" service packages, and the "zero materials" application scenarios will reach 100. Shenyang will accelerate the integration of online and offline services in grassroots service scenarios, improve the service content of nearby handling, mobile handling, online handling and agent handling, and continue to strengthen "barrier-free service". By the end of 2023, 90 percent of the application materials will be "submitted only once" or exempted from submission, and the reform efficiency will achieve full coverage of city, district, sub-district and community, further enhancing the satisfaction and sense of gain of enterprises and people.
Fully establishing a system for evaluating the performance of government services
Focusing on the enterprise concerns and following up the efficiency in time
Shenyang will implement the upgrade action of government services, fully promote the upgrade of 12345 government services convenient hotline, and promote 12345 hotline into the community. Shenyang will further promote the reform of "comprehensive window", promote the extension of "comprehensive window" to the grass-roots level, promote "one-window acceptance and one-stop handling" of government services, and realize the full coverage of "comprehensive window" at the city, county, township and village levels. Shenyang will fully establish a "good and bad evaluation" system for government services, improve the joint working mechanism for handling problems, investigation and verification, and feedback on rectification of "good and bad evaluation", standardize bad evaluation rectification, and maintain the rectification rate of real-name bad evaluations to reach 100 percent.
Shenyang will continue to build a "face-to-face" communication bridge for enterprises and various government departments, and promote the "business afternoon tea" activity in depth. Shenyang will also focus on the concern of enterprises, pay attention to the actual effect, follow up and ask for results throughout the process, make every effort to solve the difficult problems of enterprises, promote the implementation of the preferential policies, provide accurate services for millions of market players in the city in an all-round and multi-dimensional way, and build the Shenyang brand.
Reporter Wu Yanyan